We couldn't install some updates because the pc was turned off

I am new lớn the insider program (running Windows 10 build 10586.494). This is my first attempt to install a pre-release version of Windows 10. The update for build 14393 completed the tải về phase of the update và gets khổng lồ 32% on the preparing for install phase then fails with the message "We couldn"t install some updates because the PC was turned off." BUT IT WAS NOT turned off! I attempted the retrying the update 4 times. For two of these I reboot the computer.

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I am running on: HP Pavilion dv7

AMD Turion II dual core 2.5GHz

4 GB ram

Any help would be appreciated. Thanks!

Original title: Build 14393 FAILS to lớn complete install

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Replies (2) 

A. User
Replied on July 26, năm nhâm thìn

Hi Stephen,

We appreciate your interest in Windows 10 Insider Preview builds.

If the Windows 10 tăng cấp Assistant becomes stuck or unresponsive at various percentages: 0%, 32%, 62%, 87%, 99% , please wait at least 4 khổng lồ 7 hours. If cài đặt does not progress, close the wizard then restart your computer. Follow the instructions to upgrade manually using the truyền thông media Creation Tool or the Windows 10 ISO file.

This issue might have occurred due lớn corrupted/ missing Windows Updates/ third-party anti-virus software stopping you to lớn upgrade.

I suggest you lớn hard restart the device and check with the status of this issue.

Let us try few of the below troubleshooting steps and kiểm tra if it helps.

Step 1: Disable the third-party anti-virus software.

NOTE:Antivirus software can help protect your computer against viruses & other security threats. In most cases, you shouldn"t disable your antivirus software. If you have lớn temporarily disable it khổng lồ install other software, you should re-enable it as soon as you"re done. If you"re connected to the mạng internet or a network while your antivirus software is disabled, your computer is vulnerable to lớn attacks.

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If the issue still persists, I suggest you to lớn uninstall the third-party anti-virus software.

Step 2: I suggest you torun the Windows Update troubleshooter and check if you are able khổng lồ install the updates.

Windows Update Troubleshooter resolves problems that prevents you from updating windows.

Windows Update troubleshooter resolves problems that prevents you from updating windows.

Steps:

Press Windows + X, click on Control Panel, selectCategory và then select Large or Small icons.Click on Troubleshooting and click on View all in the left pane.Select Windows Update Click on Advanced, check mark Apply repairs automatically, và then click onRun as Administrator.Follow the onscreen instructions.

For further assistance refer lớn the article by Andre domain authority Costa and kiểm tra if it helps.

How to: Troubleshoot common cài đặt and Stop Errors during Windows 10 Installation

Hope it helps. Update us the status of upgrading to lớn Windows 10 for further assistance.

Thank you.

Harassment is any behavior intended lớn disturb or upset a person or group of people. Threats include any threat of suicide, violence, or harm to lớn another. Any content of an adult theme or inappropriate lớn a community website site. Any image, link, or discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating, or showing disrespect. Any behavior that appears khổng lồ violate over user license agreements, including providing sản phẩm keys or links to pirated software. Unsolicited bulk mail or bulk advertising. Any liên kết to or advocacy of virus, spyware, malware, or phishing sites. Any other inappropriate content or behavior as defined by the Terms of Use or Code of Conduct. Any image, link, or discussion related lớn child pornography, child nudity, or other child abuse or exploitation.